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Digital Signage Engineer in 10205 E 61st St. Tulsa, OK 74133 at SageNet

Date Posted: 9/12/2018

Job Snapshot

Job Description

Summary:

Key responsibilities of a Digital Signage Engineer include the design, implementation, maintenance, and support of our growing customer base of Digital Signage solutions. The right personality is an independent problem solver with a strong, positive attitude. The ability to learn and implement new technologies is paramount. The position is part of a team that is responsible for designing and developing scalable, maintainable, highly available Digital Signage architectures that meet external customer objectives and SLAs.

 

Responsibilities:

  • Serve as a team member within Engineering; being responsible for Digital Signage rollouts, projects, process flow, documentation, and on-going maintenance of assigned accounts
  • Support, install, maintain, troubleshoot, and coordinate the usage of, but not limited to: Digital Signage Management Systems, Players and all other components of the Digital Signage solutions implemented for customer networks
  • Assess customer environments and make recommendations based on needs
  • Provide assessments, design deployment, and implementation services of multi-vendor solutions, and maintain support methodologies for multiple large customers
  • Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the Digital Signage infrastructure
  • Work to define and develop automation to create efficiencies among other operational teams
  • Provide engineering support for Digital Signage design, performance tuning, and monitoring
  • Digital Signage incident and outage escalation for Network Operations Center
  • For major content management pushes, this position must be on-call and available for 48 hours following any major push.
  • Prepares other teams (CIM, Test & Turn Up, Customer Technical Support, Config-Line, Network Ops, etc.) by designing and conducting new and existing project training programs and documented turnover procedures
  • Liaison with vendors and other IT personnel for problem resolution
  • Provide Tier 2 support for CTS as required
  • Work with DS Solutions Architecture on Pilots/POC testing
  • Additional responsibilities include:
    • Pushing content for clients
    • Updating and modifying images for all media players
    • Command Point server administration
    • Navori server administration
    • MagicInfo server administration
    • TeamViewer administrator for adding user access to SageNet Digital Signage client groups

Job Requirements

Requirements:

  • Hands-on experience with monitoring, Digital Signage diagnostic, and Digital Signage analytics tools
  • 6+ years of Digital Signage experience in environments supporting multiple vendors and Digital Signage products
  • Well-versed with Digital Signage Engineering and support of routers, switches, Digital Signage security devices, and Digital Signage management systems
  • Proven ability to work under pressure and interface with senior management
  • Proficient in the use of Visio, PowerPoint, Word, and Excel
  • Networking experience preferred
  • Desire to continue to learn new technologies around displays, AV distribution, and Digital Signage infrastructure