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Datacenter Technician in 841 Livingston Court SE Marietta, GA 30067 at SageNet

Date Posted: 9/7/2018

Job Snapshot

Job Description

Summary:

The Datacenter Technician’s primary responsibility is the 24/7 monitoring and maintenance of the SageNet core network operations.  The technicians must recognize service impacting conditions, initiate outage tickets and notify key SageNet individuals and potentially impacted customers.  They are to perform first level troubleshooting and then escalate to engineering when issues are not immediately resolved.  The technicians perform all geographically diverse VSAT network hub rolls.  Additional duties include site level configuration builds based on provided templates, maintenance window support including site level software or configuration updates, various data entry tasks, ad-hoc reports as requested and facility walk-throughs.

 

Responsibilities:

  • Monitor the availability and performance of core datacenter components using provided tools
  • Maintain monitoring tools
  • Perform routing and RF related work as well as handle communication with the customer and internally for geo-redundant VSAT network rolls between Marietta and Chicago facilities
  • Generate customer communication for outages and maintenance tickets and phone
  • Perform escalations, per the prescribed process, to Engineers and management
  • Assume responsibility for availability/recovery time
  • Responsible for the length of time between outage and recovery
  • Limited responsibility for troubleshooting problems with single-sites
  • Physical site walk-throughs to monitor and report on, and potentially repair equipment and the facility elements
  • Monitor assigned SAP queues and perform the creation/modification/deletion of sites in the various Network Management Systems and related sub-systems. Creation of ad hoc reports from various systems
  • Perform various data entry tasks as assigned
  • Maintenance Window preparation including performing tasks assigned by Engineering
  • First level management of network devices – Routers, Switches, Firewall and VPN installation, configuration and troubleshooting
  • Additional duties as assigned

Job Requirements

Requirements:

  • Ability to work shifts including nights and weekends
  • Ability to follow complex instructions
  • TCP/IP networking fundamentals
  • Satellite networking experience preferred
  • Gilat, Fortinet and Cisco-specific experience and or training preferred
  • Windows and Linux administration
  • Ability to multitask in a fast-paced environment
  • Excellent written and verbal communication skills
  • Proficiency with Microsoft Office
  • High school diploma
  • Technical degree desired